Refund & Return Policy

Effective Date: 02.06.2025

At MomentsGate, your satisfaction is important to us. Since we sell digital products, our refund process is structured to ensure fairness while protecting against misuse.

Digital Product Policy

All MomentsGate purchases grant you access to create and manage a digital gallery where you can upload images, videos, guestbook notes, and audio recordings. Because the product is delivered instantly and cannot be returned, refunds are offered on a conditional basis.

Money Back Guarantee

You may be eligible for a full refund if you experience one of the following verified issues:

  • The platform was completely non-functional during your usage.

  • Upload features (images, videos, guestbook, or audio) were not working.

  • You were unable to create a gallery after purchase.

  • You were unable to download your gallery in a ZIP file.

Refund Request Window

Refund requests must be submitted within 7 days of purchase and include:

  • The email address used at checkout

  • A short description of the issue you experienced

  • Any relevant screenshots (optional but helpful)

Important Notes

  • Refunds are not guaranteed for cases outside of the conditions above.

  • We may deny refunds in cases of repeated abuse, excessive downloads, or dishonest claims.

  • Refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

How to Request a Refund

To request a refund, please email us at:
info@momentsgate.com
Subject: Refund Request – MomentsGate